399d's Privacy Policy

1 Introduction and Scope

399d ("we", "us", or "the platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, disclose, and protect your personal information when you use our website and related services ("Services").

By using our Services or registering an account, you are giving your consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please stop using our Services and contact our support team.

This Policy should be read together with our Terms and Conditions and Responsible Gaming Guidelines. Both documents form part of our Services terms.

2 Information We Collect

We collect various types of information to operate our Services properly. Details are provided below:

2.1 — Information Collected at Registration

• Full name and date of birth (for age verification)
• Active email address
• Bangladeshi mobile number (for bKash, Nagad, or Rocket verification)
• Password (stored in encrypted form)
• Preferred currency and language settings

2.2 — Identity Verification Information (KYC)

• National ID (NID) or passport copy
• Proof of residential address
• Selfie photo if required

2.3 — Financial Information

• bKash, Nagad, Rocket, or Upay number
• Bank account details (for bank transfers)
• Transaction history and amounts

2.4 — Automatically Collected Information

• IP address and device type
• Browser type and version
• Time spent on the website and pages visited
• Cookies and similar tracking technologies
• Gaming history and activity logs

3 Purpose of Data Collection

399d collects and uses your information only for the following legitimate purposes:

• Account Management: Creating, verifying, and securing your account.
• Service Delivery: Managing gaming services, bonus offers, and promotional benefits.
• Financial Transactions: Processing deposits and withdrawals and preventing fraud.
• Legal Compliance: Meeting relevant legal obligations and verifying age (21+).
• Responsible Gaming: Identifying potentially problematic gaming behaviour and providing necessary support.
• Support Services: Responding to your issues and enquiries.
• Platform Improvement: Analysing user experience and improving our Services.
• Security: Preventing fraud, hacking, and other unlawful activities.

4 Data Disclosure and Third Parties

399d does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

4.1 — Service Provider Partners

We work with trusted partners for payment processing, data storage, security verification, and technical support. Only the minimum necessary information is shared with these partners, and they are bound by strict confidentiality agreements.

4.2 — Legal Obligations

If there is a valid order from a competent authority or a court order, we are required to disclose information in compliance with legal requirements. This also applies when necessary to protect the rights and safety of us or other users.

4.3 — Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you appropriately before any such event.

5 Cookies and Tracking Technologies

399d uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

5.1 — Types of Cookies We Use

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyse platform usage and make improvements.

5.2 — Cookie Controls

You can reject non-essential cookies by changing your browser settings. However, doing so may mean that some services do not work correctly.

6 Data Security Measures

The security of your information is our highest priority. 399d applies the following technical and organisational measures:

• Industry-standard SSL/TLS encryption — all data transmissions are secured.
• Passwords are stored using strong hashing algorithms.
• Automated monitoring to detect suspicious activity on accounts.
• Restricted access — only authorised staff can access the information they need.
• Regular security reviews and vulnerability testing.
• Two-Factor Authentication (2FA) support.

Although we take the highest security measures, no transmission of information over the internet is completely risk-free. We will notify you as quickly as possible in the event of any security breach.

7 Data Retention Period

399d does not retain your information longer than necessary. General policy:

• Account information is retained for as long as the account remains active.
• Financial transaction records are kept for a specified period after account closure as required by law.
• KYC verification documents are retained in accordance with the relevant legal obligations.
• Security logs and activity records are kept for a limited period.

Once the specified period has passed, we securely delete or anonymise your information.

8 Your Rights

You have the following rights regarding your personal information:

8.1 — Right of Access

You may request a copy of the information we hold about you at any time. We will provide the information within 30 days of receiving your request.

8.2 — Right to Rectification

If any information we hold is inaccurate or incomplete, you may request that it be corrected.

8.3 — Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate interests.

8.4 — Right to Object to Processing

You may object at any time to the use of your information for marketing purposes and opt out of future communications.

8.5 — How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will verify your identity and take appropriate action in a timely manner.

9 Policy on Minors

399d's Services are intended only for persons aged 21 or over. We do not intentionally collect any information from minors.

Age is verified at the time of account registration. If we become aware that a minor has used our Services, we will immediately close the relevant account and delete the information collected.

If you become aware of a minor's account, please inform us.

10 International Data Transfers

Our servers and service provider partners may be located outside Bangladesh. In such cases, your information may be transferred internationally.

For any international data transfer, we ensure that the receiving party maintains adequate data protection measures and meets the standards set out in this Privacy Policy.

11 Policy Changes and Updates

399d may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the platform.
• An update notification will be sent to your registered email address.
• The "Last Updated" date at the top of the Policy will be changed.

Continued use of the Services after any changes will be taken as your consent to the updated Policy.

12 Responsible Gaming and Data

We take responsible gaming very seriously. As part of this, we monitor your gaming behaviour and provide support when needed. Information collected for this monitoring is used solely for your protection and is never used against you.

To learn more about responsible gaming, visit our Responsible Gaming page.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. We are committed to responding to all enquiries promptly and carefully.

To contact our privacy team, email us at [email protected] or use our 24/7 live chat.