Safe and Healthy Gaming

Responsible Gaming at 399d —
Your safety is our priority

When entertainment turns into a habit, it is important to set the right limits. 399d is committed to giving you a safe, controlled and enjoyable gaming experience.

For players aged 21 and above only (21+)

What is responsible gaming and why does it matter?

Online gaming is an enjoyable form of entertainment — but it should always be enjoyed within limits. Responsible gaming means playing with awareness of your time, money and mental wellbeing. 399d believes every player's experience should always be safe, controlled and positive.

When gaming starts to affect other areas of life beyond entertainment — family, work, financial stability — it is important to seek help. We have built tools and features into our platform to help you stay in control at all times.

The core goal of our responsible gaming policy is to create a healthy and sustainable gaming environment for players, where every decision is made consciously and anyone who faces a problem can get help quickly.

21+

You must be at least 21 years old to open an account or play on 399d. Protecting the platform from access by minors is one of our key responsibilities. An age verification process is followed when your identity is verified.

Our safety features

Deposit Limit

Set your own maximum daily, weekly or monthly deposit limit. Once set, reducing a limit takes effect immediately; a cooling-off period applies when increasing it.

Self-Exclusion

You can exclude yourself from the platform for a set period or permanently. When self-exclusion is active, login to the account is completely blocked.

Time-Out Feature

If you want to take a break for a few days, use the time-out feature — your account can be temporarily suspended for anywhere from 24 hours to 30 days. No transactions or gaming are possible during this period.

Session Time Limit

Set a maximum time for each gaming session. When the set time is up, a warning will appear automatically and the session will end.

Age Verification

A strict age verification process is followed at registration. No one under the age of 21 is permitted to open an account or play any game.

24/7 Support

Our Bengali-language live chat support is always ready for any issue. Contact us at any time for gaming-related concerns or assistance.

Ways to stay in control

Set a loss limit

Set a specific amount beyond which you do not want to lose. When that limit is reached, the system will automatically stop you from playing further. This is an effective method of financial protection.

Review your gaming history

Review your gaming history and transaction details in your account. Understanding your own gaming patterns is the first step toward responsible play. Reviewing your spending and time spent occasionally is a good habit.

Plan a budget

Create a separate entertainment budget for gaming and do not exceed it. Remember, gaming is for entertainment — it is not a source of income. Starting from the minimum deposit of ৳300, set an amount that suits you.

Take breaks and stay balanced

Taking regular breaks makes the gaming experience more enjoyable. Spend time with family, friends and other hobbies. Keep gaming as one part of life, not all of it.

Warning signs of problem gaming

If the following signs appear, it is time to seek help. If you see yourself or someone close to you in this situation, contact us promptly for support.

Repeatedly playing to recover lost money and placing increasingly larger bets.

Being unable to control the amount of time or money spent on gaming, or trying to stop but failing.

Neglecting work, studies or family responsibilities because of gaming.

Hiding the extent of gaming from family or friends, or lying about it.

Taking on debt or falling into financial difficulty to cover gaming costs.

Feeling irritable, anxious or restless when unable to game.

399d's commitment

To ensure responsible gaming, 399d follows the principles below and is committed to protecting all of our players.

  • Completely preventing access by minors (under 21) through a strict age verification process.
  • Allowing players to easily set deposit limits, loss limits, self-exclusion and time-out.
  • Keeping all transactions and personal information secure using SSL encryption and modern security technology.
  • Maintaining a transparent gaming environment to ensure fair play and not manipulating any game.
  • Providing immediate assistance for any issue through 24/7 live chat support in Bengali.
  • Proactively offering help and guidance to any player where problem gaming is identified.
  • Maintaining financial transparency for players by ensuring fast withdrawal processing (within 5-30 minutes).
  • Regularly sharing responsible gaming information and awareness messages to improve the gaming experience.

Support and advice centre

If you or someone you know is struggling with a gaming problem, do not try to face it alone — seek help. 399d's 24/7 live chat support is always ready to speak in Bengali. Our support team will help you set up self-exclusion or deposit limits without any judgment.

You can also email [email protected] directly with any responsible gaming request. We handle all your requests confidentially and with the highest priority.

Remember: seeking help is not a sign of weakness — it is a sign of courage. 399d is always here for you — not just for gaming, but for your overall wellbeing.

Contact us directly

  Live Chat — speak to us directly on the site, Bengali support available 24/7

  [email protected]

Frequently Asked Questions

After logging in to your account, go to the Settings section and look for the "Responsible Gaming" option. From there you can activate deposit limits, loss limits, session time, time-out or self-exclusion. Contact our live chat support for any help.

Both options are available. You can choose a temporary self-exclusion for 30 days, 6 months or 1 year. Or, if you feel you need a longer break, permanent self-exclusion is also possible. Reactivating a permanent exclusion requires a special process.

The minimum deposit is ৳300 (the same across all payment methods) and the minimum withdrawal is ৳800. Withdrawals via bKash, Nagad, Rocket, Upay or bank transfer are processed within 5-30 minutes.

No. The minimum age to play on 399d is 21. We strictly verify age and no person under 21 is allowed to open an account or play any game.

Contact our 24/7 live chat support — speak directly in Bengali on the site. Our support team will help you set up self-exclusion or limits confidentially and with care. You can also write to us by email at [email protected].

No. Decreasing a deposit limit takes effect immediately, but requests to increase it are subject to a cooling-off period. This measure is in place to protect players so that limits are not raised on impulse.

Enjoy safely, play responsibly

We are always ready to keep your gaming journey at 399d enjoyable and safe. Choose your favourite game from the links below or check the FAQ to learn more.

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